It is 12.48 am and I finally managed to catch up with Feedly and, well, not enough material to make it a Buzz post. So I will just tell you what happened to me on Martin Luther King Day. The day starts with a phone call and email from Chase. Apparently its Fraud Department flagged two transactions in my own Ink Plus credit card: one at Zappos.com for $800 and another one at a fanzone team sport site for $450. It was obviously not me. So, we did the usual. Closed the account immediately and new card is being sent out. Of all the cards this is the one that I have the most automatic payments to come out, why Lord why? This happens occasionally of course. I wondered if this had to do with the Target or Neiman Marcus deal even though I do not remember going there but I could definitely be wrong. I checked ALL other credit cards I have and everything was in order.
What is the 2nd half collapse on the title? Well, I am more upset about this than what happened with Chase actually. I play in an indoor soccer league for years with my team “Gasping For Air”. We had a game against the Roaring Forties, a very physical team. We beat them the last few times we played. Well, we play a great 1st half and we are up 1-0. And then this new Brazilian kid who was probably not more than 25 comes and pretty much takes over the game and helps them to roar back thrashing us 5-1. This dude has three goals with some amazing shots…plus we were all gasping in true form by the end. Anyways, I am in so much better mood after a win. But we are Gasping For Air and we always bounce back!
Okay, I go back home and get to my computer. Out of habit I started updating my Award Wallet balances. I almost had a heart attack that 225,000 Hilton Honors points were just gone, poof! Okay, first it was the fraud thing then the complete beating by a team of over the hill 40 year old dudes with a Team
USA Brazil kid delivering an unforgettable beating and now 225,000 HH points (enough for two nights at the Topeka Hampton Inn lol) just gone? Lord, what have I done to you?
Obviously this was a mistake. Hmm, this does not make sense but the stupid HH website is not the greatest and sometimes Award Wallet deletes the points and then adds them back. And last night I burned 40,000 points for wife’s cousin for 1 night at the Hilton Charles de Gaulle Airport hotel. I received the confirmation email and also called HH to add the cousin to the reservation. All was well.
Anyways, I was not alarmed so I logged into my HH account and yep, the points were not there! Of course no activity showed up in the “All points activity” so I called. A very friendly agent asked to confirm my identity and one of the questions was to verify my email address which I gave to her. She goes “This is not it, we show patel something”…I go “excuse me? Who the hell is Patel?”…She immediately changed the email address back to my correct email address and emailed me a new PIN number. She then tracked the missing points and found out that they were spent in the HH Shopping Mall but could not see what was bought (wonder if it was Zappos!). Everything was put in a file, I got the case number and the agent’s name and it was sent to the Fraud department. “They know what to do, they are good”. I sure hope so, asshole thieves! I then freaked out and went through ALL financial accounts and everything is fine. I will be doing the same thing every day for the next several days of course.
Both of these were caught hours apart and I think this can only be positive. But if buffles me that the Hilton Honors account was compromised! They only use a 4 digit PIN so if someone can get your HH number couldn’t they use one of those hacking number guessing software to get the PIN? My points is that if this can happen to me it can happen to anyone! I think I run a tight ship with antivirus software updated several times a day, I use Robo Form for password management and I NEVER type in a password ( I use form filler function), I use hard to guess passwords (and change them). And yes a full virus scan was done, I am clean! But are we ever really sure? We are so dependent on technology these days and I am afraid sometimes we will wake up one day and all our computers/phones/tablets will go haywire…I sure hope not but sometimes I wonder.
I am a big proponent of keeping things simple. I need to start simplifying this hobby of mine that makes me do crazy stuff. I really don’t need all these open cards as I have such a hard time finding time to actually burn my miles/points and I am being devalued to death as time goes by! I should probably just use only the AmexBlueCash for 5% cash back and another one for everything else but drugstore expenses 🙂 Of course I won’t do it but, you know, just saying!
Anyone cares to guess what happened? One person on Twitter wondered if Award Wallet was compromised. That would be truly terrifying! But how well do we really know them and their security measures? We are all at the mercy of techno! (love techno music by the way!).
Any thoughts/comments/suggestions/rants, angry or not are welcome in the comments.
I do not like doing such a short post because it feels like filler. Publishing this should serve as a precaution to be even more vigilant on safeguarding such information as you can never be too careful. And, for crying out loud, catch these bozos because, you know, you never burn your miles/points on merchandise 🙂
And I leave you with this:
Thank you for reading and supporting my blog! Please pass my blog link to your friends and family if you think they will enjoy it too.