Another short post on the weekend as there is really not much happening in the blogosphere. Just a little rant on useless Delta Skymiles…
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I think you all know my hate relationship with Delta and Skymiles. I used to love Northwest Airlines and Worldperks. As a Platinum Elite I used to call the Platinum Elite and could get any award I wanted, everytime. It was amazing and my loyalty never wavered. I am not going to get into details how ridiculously little I was paying to maintain my Platinum status, that is besides the point here 🙂 Ever since Delta came into the picture the award situation has been so drastically altered that is beyond anything my worst nightmares.
I am not going to go into the details of the continued Skymiles devaluations, the horrific award search engine that was promised to fix many years ago, the extremely insulting practices of announcing continued beatings while dressing them up as “good for you”, the withdrawal of the award charts, and many other anti consumer, anti Skymiles member practices. Many have done that and I cringe when Delta is being defended by other bloggers out there, you are part of the problem that many airlines now copy what Delta does.
So I stopped flying Delta and made it one of my missions not to give them a dime. I fly mostly on Southwest or whenever I can use my miles and on AA using Avios to New York City (just 9k Avios RT to La Guardia). I put my money where my mouth is or however this stupid saying goes.
Sadly, I still have many Delta Skymiles. I have just a little over 160k in mine and my daughter’s accounts. I have been trying to use them to get to Australia on Virgin Australia Business Class for a long time (on limited target dates admittedly) and have just about given up. Dealing with the Delta award engine and the SM agents has just sucked the life out of me and I just don’t have the patience anymore! Thankfully, some time ago I managed to snag a RT award to San Diego from Detroit for a conference, wow! But not much else…
I know there are workarounds when dealing with awards. And I don’t mind dealing with reasonable workarounds. But the way that Delta does awards is just criminal in my opinion. For example, giving to you the 160k award from Los Angeles to an Australian city (of course, I gave up on getting to LAX on Delta lol) online and you prematurely celebrating. Then allowing you to click through the screens, entering your passenger information, your credit card information for the taxes & fees, and then clicking on “Complete Purchase” and then…BANG!, the flight magically just sold out! And then when you call and speak to agents AND supervisors they come up with ridiculous excuses and just saying sorry but there is nothing they can do. Of course they can make it happen someway somehow at A LOT more miles than that. Amazing! This has happened numerous times. There should be a law about criminal practices like this!
Anyway, I was saying that these days my patience is running really low on putting award trips together. So, I have trained Mrs. TBB to help out. She was instrumental in taking the time to keep searching and booking our trip to Greece for four using AA and UA miles! So, she has been looking to book award trips to Malaysia for next summer. Anyways, I made the mistake to tell her “you know, you have about 240k Delta Skymiles in your own account that had been laying there for so long, if you find something lets just use them up as they will be even less valuable in 2016”. Well, maybe I shouldn’t have…
She comes screaming “I found two DL 40k miles each from Detroit to Kuala Lumpur one way”. Well, let’s just say I replied “No, you didn’t”. But she insisted to show me. And, idiot me, I said yes. I was having a great day up to that point! Well, there they were, two seats at 40k each. The rest of the award seats were for more than that, naturally Delta-like! She excitedly tries to book them, goes through all the screens, credit card information, clicks on “Complete Purchase” while jumping in joy and then BANG! Comes crashing down with the horrific error message in bloody red font that the flight magically, amazingly, just sold out! I told her to call and we went through the whole ridiculous scenario that the award seats are just not there. And I ask you: If they are not there they should NEVER appear online. Ok, I give you that sometimes things with partners develop, fine. But for crying out loud, why inflict the pain on your members and waste their time to go through the screens entering information, credit card and even getting them to the final screen to ‘Complete Purchase”? Isn’t this cruel and unusual punishment or what? And then training the phone agents to basically say “sorry, they are not there for _______”. So, I got on the phone and lost my temper after speaking with yet another supervisor who just don’t give a crap anymore, this is the way we do things around here blah blah blah.
I told my wife she is on her own and never to bother me with her Delta Skymiles anymore…I think she is thinking of attempting to do it paying LOT more than 40k each. I told her to do whatever she wants and not tell me about it because paying three times or whatever it is (she would not know what it is of course, try to find the award chart huh?) is something that will be the ultimate humiliation for me so called miles expert!
I thought about documenting my ordeals with my attempts to burn my last Skymiles and then suing them. And then I came to my senses. I just ignore these assholes!
Boycott Delta. Hurt them where it matters. If a blogger pumps credit cards that earn Skymiles run away from them. The aggravation and disruption to your inner peace is just not worth it. Stop finding excuses, hub captive my behind.
I feel better. Enjoy your day!
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